2023年2月25日第7卷第4期现代信息科技ModernInformationTechnologyFeb.2023Vol.7No.439392023.022023.02收稿日期：2022-09-21高铁客服系统的运维管理指挥平台开发研究程志刚，张天扬，马一人（苏州易维迅信息科技有限公司，江苏苏州215163）摘要：针对当下高铁客服系统的运维工作以人工为主、设备庞杂、运维业务数据复杂等问题，文章以云计算、数据库、WebService、运维设备业务数据为基础，研发一套数字化、信息化、系统化的运维管理指挥平台，以解决运维业务中存在的操作复杂、工序执行混乱、责任不明确、海量数据汇总统计等问题，提升运维流程的可控性、可追溯性和安全性，实现运维业务的可视化、实时化和智能化，保障运维管理计划的顺利执行，优化系统操作体验，提高沟通和协作效率。该系统对打造安全、智能、高效、先进的日常运维管理指挥平台，实现智能铁路系统建设具有重要意义。关键词：高铁；客服系统；运维管理；智能系统中图分类号：TP315文献标识码：A文章编号：2096-4706（2023）04-0039-04DevelopmentandResearchofOperationandMaintenanceManagementCommandPlatformofHigh-speedRailwayPassengerServiceSystemCHENGZhigang,ZHANGTianyang,MAYiren(SuzhouEasyServiceInformationTechnologyCo.,Ltd.,Suzhou215163,China)Abstract:Inviewoftheproblemsthatthecurrentoperationandmaintenanceworkofthehigh-speedrailwaypassengerservicesystemismainlymanual,theequipmentiscomplex,andtheoperationandmaintenancebusinessdataiscomplex,thispaperisbasedoncloudcomputing,database,WebService,andoperationandmaintenanceequipmentbusinessdatatodevelopadigital,informatization,andsystematicoperationandmaintenancemanagementcommandplatformtosolvetheproblemsofcomplexoperation,disorderedprocessexecution,unclearresponsibilities,andmassivedatasummaryandstatisticsintheoperationandmaintenancebusiness,improvethecontrollability,traceabilityandsecurityoftheoperationandmaintenanceprocess,realizethevisual,real-timeandintelligentoperationandmaintenancebusiness,ensurethesmoothimplementationoftheoperationandmaintenancemanagementplan,optimizethesystemoperationexperience,andimprovetheefficiencyofcommunicationandcooperation.Thesystemisofgreatsignificancetobuildasafe,intelligent,efficientandad...
