后台管理系统.ppt

Back Office System後檯管理系統,Back Office System,Functions:Systems generally work behind the scenes Designed to automate key business function rather than serve the customer directly,Back Office System,Payroll systemsAutomate the calculation and payment of wages and salariesPersonnel systemsStore and analyze information about employeesAccounting systemsAutomate the process of drawing up periodic financial reportsMarketing systemsHelp analyze the market position f the hotel,Payroll Systems,Calculating payroll can be a complicated and time consuming processDifferent work hour with different rateRegular work hours;overtime work hours;shift allowance;bonusesetcIncome tax and national insurance charges must be calculated for every employeehealth insurance deduction has to be madeCumulative period-to-date figures hav eto be stored and periodically reported to the Inland Revenue;,Payroll Systems,Hospitality industry has several peculiar characteristics which make payroll calculation even more complicatedEmployees are multi-skilled and work in several departments,each with different hourly wage ratesService charge has to be collected and distributed,Payroll Systems,What computerized packages can do about the payroll process?Automate the payroll processReduce the time needed to complete the processWages are paid frequently,major saving of time(cost)are possible,Payroll Systems,How does the payroll system works?The number of hours are entered into the system from a time sheet,orTransferred automatically from an electronic device(eg.Time clock)Hotel and catering computer systems can also act as time clockEPOS or PMS can record the log-on and log-off time of each employee,and report the number of hours worked to the payroll systemOnce the gross wage is known,the amount of tax due can be calculated using data from the employees master file,Payroll Systems,How does the payroll system works?Itemized paylslips,listing all deductions,are then produced automatically by the system;some systems can print personalized pay cheques showing the name and the correct amount due to each employeeSome systems allow payment to be made by Bank Giro,which reduce the costs of bank charges and administrative time when use cash or cheques for payroll.Business cost are reduced(one cheque for entire payroll)Employee get paid more quickly,Payroll Systems,How does the payroll system works?From the banks point of view:Bank Giros are time consumingSolution:Paypath or BACS(Bank Automated Clearing System),allow the same data to be taken to the bank on computer disk,where it can be read directly ito the banks computerLess time is needed for processing the transactions,which is reflected in lower bank charges for the serviceSolution2:electronic funds transfer(EFT)Eliminates the need to go to the bank.Data can be transferred electronically,and the funds required for payment automatically removed from the firms bank account,Employee Time Sheet,Employee Master File,Personnel Systems,Because of the links between the payroll and the personnel departments,their computer systems tend to work closely with each other.In some cases,personnel systems incorporate payroll as part of their functions.However,it is more common to have separate systems because each has its own goals and objectives.,Personnel Systems,Functions:Store a variety of information about each employeeAnalyzed data in various ways to produce useful information for the personnel manager.Labour scheduling can assist in drawing up staff rosters,Personnel Systems,Computerized Labour scheduling system Numbers and skills are entered into systemUse mathematical optimization technique to draw up rostersMinimizes labour costs by making as much use as possible of permanent staff and by avoiding overtimeConfusion is reduced,as each employee received detailed individually printed report showing where and when he or she is scheduled to work,Personnel Systems,Personnel systems are still relatively uncommon in the hotel and catering industry.Individual hotels or restaurants tend to employ a relatively small number of people,and using a complex computer system to help manage personnel might therefore be unproductive.,人事薪資管理系統,出勤刷卡作業.人事員工管理.制服領用作業.薪資銀行轉帳作業.現金發放作業.二期薪發放作業.勞健保所得稅作業.年度扣繳憑單作業.離職員工作業.出勤考核作業.排班表作業,Accounting Systems,The traditional,paper-based method of accounting involves recording transactions in three ledgers:a sales ledger,a purchases ledger and a nominal ledger.Because a double-entry system is used to ensure accuracy,entries have to be made in several ledgers to record a single transaction.,Accounting Systems,Computerized package simplify the process by completing each transaction in a single step.All necessary ledger entries are made automatically when the transaction is processed by the accounting systemElectronic links to other computer system allow many of the postings to be made automatically.,Accounting Systems,Accounting systems are usually purchased in modules,each of which deals with different aspects of the accounting process.Each module can work as a stand-alone package,or can be integrated with other modules to give a complete computerized accounting system.Modularization allows businesses to use only those modules which are useful to them.Modularization also allows businesses to computerize in stages.,Accounting System Modules,Debtors-ledger moduleCreditors-ledger moduleNominal-ledger module,Debtors ledger module,Functions and benefits:Records the details of all sales made by the business.Computerized system ensures that customer accounts are always accurate and up to date,and mean that end-of-month statements can be produced promptlyAutomatically prints reminders to be sent to clients whose payments are overdue.Provide important management information which makes it easier to manage debtors efficiently(ex.Credit limit report),Creditors Ledger Module,Functions and benefits:Creditors ledger records all purchases made by the businessProvide valuable report and management information ex.Payments schedule,which list the amounts due to creditors in a calendar-like formatEnsures that payment is made on time,thus making use of discountsPrevent payment being made too soon,thus allowing use to be made of the free credit given by suppliers,Nominal-Ledger Module,Functions and benefits:Produce the final accounts:the trading account,profit and loss statement,balance sheetAccounts can be produced far more regularly than would be possible using manual methods.Because accounts can be produced more often,management are able to react much faster to changes in performance,and control over the companys finances is much tighter.,會計帳務管理系統,會計總帳管理,多公司多部門帳務,傳票開立作業.各分類帳餘額作業,應收帳款.票據作業.應付帳款.票據作業,票據開立管理,各式財務報表列印.固定資財攤提作業.每期折舊作業,Marketing Systems,Computer applications that help identify and satisfy customer needs and thus help companies to achieve marketing objectives.Guest-history systemsContact-management systemsSales-analysis systems,Guest history systems,Hotels have traditionally stored a lot of data about their regular customers.Maintain guest history manually is both expensive and difficult.Computerized systems help by allowing much more information to be stored and processed with vastly less clerical effort,and also by allowing the data to be accessed more quickly and easily.,Guest history systems,In many cases,data is transferred automatically from other computer systems,such as the PMS,which helps to keep the data in the system accurate and up to dateThe data of guest history is a very valuable marketing toolThe geographically and demographically information of guests can give an accurate profile of typical guests and their spending.,Guest history systems,Data can be used in direct mail shots and to target promotional campaign.Restaurants are using frequent customer scheme and computerized EPOS to track the spending habits of customers for marketing purpose.,Contact management systems,Focus on potential customers by recording and processing customer enquires.Tend to be used mainly in the sales departmentStores a contact name and telephone number for each enquiry,along with a record of the services requestedDetails of correspondence are also stored on the system to show the status of each enquiry,and to see what offers have been made to the client.,Contact management systems,System also acts as a diary and automatically reminds the user of scheduled appointments(whom to call or meet on a certain day)to prevent the lost of sales due to the carelessness.,Sales analysis systems,Provide management with information on the breakdown of salesAllow more comprehensive analysis to be performedAllow analyzes to be completed in secondsEliminate the repetitive,boring calculations associated with sales analysis,Sales analysis systems,Management can perform such analysis more often,which allows an accurate profile of the spending patterns of different market segments to be built up.Analysis can also be repeated frequently,which allows management to respond quickly to changes in spending patterns.,採購物料管理系統,廠商資料管理.物料產品管理,採購訂購作業.領貨.入庫作業.進銷存管理作業,廠商應付帳款作業,退貨單.盤盈虧作業,每期應付帳款作業,進價上下限設定.安全庫設定.物料統計.明細追縱,