1809作业-质量管理（49题）.pdf

作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：8385041质量管理质量管理1、An inspection report from company quality control department do not meet the qualityspecifications.What should the project manager do?A.analysis the data，improve quality assurance activities,and update planB.negotiate the quality specification criteria with the stakeholdersC.submit a change request to correct the deliversD.repeat the test with test new quality specification来自公司质量控制部门的检查报告发现有些可交付成果不满足质量测量指标，项目经理应该怎么做？A.分析数据，改善质量保证活动并更新项目管理局计划B.与相关方协商质量测量指标标准C.提交变更请求纠正交付成果D.用新的质量测量指标重复测验2、A project is facing a major change to its project deliverable.If the project manager is involvedin determining which quality standards are relevant to the change,the project manager must beinvolved in:A.quality managementB.perform quality assuranceC.plan quality managementD.control quality一项目面临可交付成果的重大变化。如果项目经理要决定哪些质量标准与该变化有关，那么项目经理必须也要参与：A.质量管理B.管理质量C.规划质量管理D.控制质量3、When developing a process improvement plan,what does the project manager need toidentify?A.StakeholdersB.Activities which enhance valueC.Subject matter expertsD.Marketplace conditions在创建过程改进计划时，项目经理需要确定什么？A.利益相关者B.提升活动价值C.主题专家D.市场条件4、Which of the following is an example of quality control?AIdentify quality requirements and or standards for the project and productBDetermine whether the work is continuously improving作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：8385042CRecommend action to eliminate the root causes of unsatisfactory product performanceD Determine whether project activities comply with organizational and project policies,processes,and procedures下列哪一项属于控制质量的范畴？A确定项目和产品的质量要求和标准B确定工作是否能持续改进C提出措施建议，清除不合格产品性能的根本原因D确定项目活动是否符合组织和项目政策5、The project manager in the control quality product inspection process discovers that a productcurrently manufactured has a design defect that could potentially reoccur in the companysfuture projects.The project manager known the problem can be solved with a minimal Standerchange.What should the project manager do next?A.Continue with the project as planed and leave the improvement for another project.B.Recommend a standers update.C.Update the quality management plan.D.Wait until the next project managers meeting to notify other project manager of the problem.项目经理目前处于控制质量产品检查过程，发现目前生产的产品存在设计缺陷，可能在公司将来的项目中还会发生。项目经理知道这个问题可以通过细微的标准变更得以解决。项目经理下一步应该怎么做？A.继续按原计划执行该项目，在另一个项目中改变这个缺陷。B.建议更新标准。C.更新质量管理计划D.等到下一次项目经理会议时将这个问题通知其他项目经理。6、The examination of a work product to determine if it conforms to standards is what type ofquality control technique?A.Defect repair reviewB.Run chartC.InspectionD.Quality checklists检查工作产品以确定是否符合标准，这属于哪种质量控制技术类型？A缺陷补救评审B趋势图C检查D质量核对表7、A series of products coming out of the assembly line have recently shown irregularities.Theproject manager needs to understand whether these irregularities are within the acceptablelimits.Which tool does the project manager need to use?A.HistogramB.Pareto chartC.Ishikawa diagram作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：8385043D.Control chart从装配线出来的一系列产品最近出现误差，项目经理需要知道这些误差是否在可接受的范围内。项目经理需要使用哪些工具?A直方图B帕累托图C石川图D控制图8、使用控制图时下列哪一种情况可以看做是对某一个流程失去控制？A.六个连续的点都落在同一个方向B.一个数据点位于控制上限C.80%的点在平均线的同一侧D.七个连续的点落在平均线的下方9、团队成员记录了某产品的每小时不合格品数量。若要评估质量并确保不合格品范围处于规定限制范围，应使用下列哪一项工具？A.控制图B.检查C.随机抽样D.帕累托图10、为了限制与变更有关的风险，项目经理执行了一个审计，确保新的最小最大值要求能够被正确执行，测试将会进行 10 次，测试结果将会用图表表示用于可视化分析。下列哪一项质量工具将帮助项目经理判定测试是否成功？A控制图B统计抽样C帕累托图D散点图11、项目经理接到客户对于产品质量属性的负面反馈。为解决这个问题，对制造工艺进行了变更。若要评估工艺变更对解决期望的改进是否有效，下列哪一项质量控制工具对项目经理最有用？A.实验设计B.帕累托图C控制图D因果图12、在监控项目过程时，质量经理注意到四个连续数据点存在平均线的同一侧，没有任何一个超出控制限值，这个过程的状态是什么？A.过程失控B.过程需要减轻C.过程在控制当中D.过程需要调查作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：838504413、A control chart shows seven data points in a row on one side of the mean.What should bedone?A.Perform a design of experiments.B.Adjust the chart to reflect the new mean.C.Find an assignable causeD.Nothing.This is the rule of seven and can be ignored一控制图显示在均值的一侧有 7 个数据点在一条直线上。应采取什么措施？A.执行试验设计B.调整控制图以反映新的均值C.寻找原因D.什么都不做，这是 7 点原则，可以忽略14、In which of the following situations should a control chart tool be used?AShowing trends in a process over time and forecasting future resultsBShowing the relationship between two variables in a non-predictive wayCMonitoring and improving repetitive processes over time with defined thresholdsDIdentifying possible causes related to a problem下列哪种情况应采用控制图工具？A说明过程随时间发展的趋势以及预测未来结果B以非预测方式说明两个变量的关系C根据指定界限监控并改进随时间可重复出现的过程D识别问题的可能原因15、During a product development project,the project manager must determine if themanufacturing process is stable,what should the project manager review?A.Control chartB.Fishbone diagramC.Run chartD.Pareto chart在一个产品开发项目期间，项目经理必须确定生产流程是否登记，项目经理必须决定生产流程是否稳定,项目经理应该回顾如下哪项？A.控制图B.鱼骨图C.趋势图D.帕累托图16、A team member monitoring the processes looks at the projects control chart,There are sixconsecutive points below the mean,but within control limits.The project manager should take which of the following actions?A.Adjust the process.B.Create an Ishikawa diagramC.Conduct a Design of experimentsD.No action is required一名监控流程的团队成员正在查看产品的控制图，有六个连续的点低于平均值，但是都在控作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：8385045制值范围内。项目经理应采取下列哪种行动？A.调整流程B.创建石川图C.执行实验设计D.不需要采取任何行动17、A project manager notices inconsistencies in the deliverances.What tool should be used toensure tasks are performed consistently?A.Quality checklistsB.Control chartC.Ishikawa diagramD.Monte Carlo analysis项目经理注意到可交付成果存在不一致性。应该使用什么工具来确保任务被继续执行？A.质量核对表B.控制图C.石川图D.蒙特卡洛分析18、A project to deliver a products prototype is on schedule.However,actual costs exceedbudgeted costs.The project manager must determine if the process to measure product quality isstable and predictable.Which of the following tools should the project manager use?A.Force field analysisB.Control chartC.Critical chain methodD.Benchmarking一个交付产品原型的项目符合进度计划。但是，实际成本却超过估算成本。项目经理必须确定产品质量的过程是否稳定并且可预测。项目经理应该使用下列哪一种工具？A.立场分析B.控制图C.关键链方法D.标杆对照19、What information does a control chart project to a project manager?A.Indicates the need for variance analysisB.Illustrates how a process behaves over timeC.Helps a project manager to changer the project scopeD.Identifies the project risks控制图会向项目经理提供什么信息？A.指出偏差分析的需求B.说明流程是如何随着时间表现的C.帮助项目经理改变项目范围D.识别项目风险作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：838504620、The project is behind schedule.The project team identifies the root cause and implementscorrective actions to bring the project back on schedule.Which of the follow charts will displaytrends in schedule variance over time?A.Pareto chartB.HistogramC.Run chatterD.Scatter diagram项目落后于进度，项目团队确定了根本原因，并实施纠正措施将项目带回正常的进度轨道上，以下哪份图表将会显示这段时间的进度变化趋势？A.帕累托图B.直方图C.控制图D.散点图21、You are managing a project in a just in time environment.This will require more attention,because the amount of inventory in such an environment is generally:A.45 percent.B.10 percent.C.12 percent.D.0 percent.你正在管理及时制项目，这要求投入更多精力，因为一般及时制中的库存量为：A.45%B.l0%C.12%D.0%22、For what are flow charts primarily used?A.Schedule managementB.Improving stakeholder communicationC.Quality measurement toolD.Risk management tool使用流程图的主要目的是什么?A.进度管理B.改善项目相关方的沟通C.质量测量工具D.风险管理工具23、During a systems integration project,the project team discovers that no one can describe theentire system.The project team feels that an important issue on interaction.To address this issue,the quality manager should recommend which of the following tools？A.Force field analysisB.Work breakdown structureC.Pareto analysisD.Flowchart作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：8385047在一个系统集成项目期间，项目团队发现没有人能够概述整个系统。项目团队感觉到在相互沟通上存在重要问题。为解决这个问题，质量经理应建议下列哪一项工具？A力场分析B工作分解结构C帕累托分析D流程图24、相关方询问项目是否正确包含最新的变更请求，若要向相关方展示这一点，项目经理应该使用下列哪一项工具？A.过程分析B.帕累托图C.石川图D.质量审计25、All of the following are part of quality audits EXCEPT?A.Determine whether project activities comply with organizational policiesB.Determine inefficient and ineffective policiesC.Validated defect repairD.Confirm the implementation of approved change requests下列哪项不属于质量审计？A.决定项目活动是否与组织政策一致B.决定低效和无效的政策C.通过瑕疵修复D.确定实施核准的变更请求26、You are asked to select tools and techniques to implement a quality assurance program tosupplement control quality.Which of the following would you choose?A.Quality auditsB.Statistical samplingC.Pareto chartsD.Trend analysis公司要你选择工具和技术以管理质量项目，补充现有的控制质量活动。你会选择下列哪项？A.质量审计B.统计抽样C.帕雷托图D.趋势分析27、What is the goal of a quality audit on a project?A.Deliver higher quality products for the same price.B.Rate the quality of a processC.Identify inefficient and ineffective processes.D.Report project quality to the sponsor.项目质量审计的目标是什么？A.以同样的价格提供更高质量的产品。作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：8385048B.对过程的质量评级C.识别低效率和无效的过程D.将项目质量报告给发起人28、A manufacturing project is conducted under limited time constraints.At the point of delivery.A large batch of components must be scrapped,as they do not meet the industry minimumrequirements.What should the project manager have done to prevent this problem?A.Surveyed the industry standards and enterprise environmental factors.B.Initiated quality audits to ensure that the planned quality assurance activities are followedC.Increased the focus on risk identification,mitigation and contingencies.D.Obtained approval from the sponsor to extend project time line.一个制造项目是在有限的时间约束条件下开展的，交付时，一大批部件必须废弃，因为他们不满足行业最低要求。若要防止这个问题，项目经理应该做什么？A.调查的行业标准和企业环境因素B.引入质量审核，以确保活动质量C.提高对风险和突发事件的识别，缓解能力D.获得赞助商对延长项目时间的批准29、A project is 40%complete.To increase the team productivity and improve executionprocesses.Which of the following should the project manager conduct?A.brainstorming sessionB.risk auditC.process optimization auditD.quality audit项目已完成 40%。若要提高团队生产力，改善流程的执行，项目经理应该开展下列哪一项？A.头脑风暴会议B.风险审计C.过程优化审计D.质量审计30、During planning a project manager after attempts to identify the factors that may influenceproduct and process variables during project.Using statistical methods,the project manager isable to determine appropriate tests and their impact on cost of quality using which of thefollowing?A.Cost-benefit analysisB.Design of experimentsC.Statistical process controlD.Control charts在计划阶段，项目经理尝试识别可能会在生产过程影响产品和工艺参数的因素。使用统计方法，项目经理能够通过利用下列哪一项来确定适当的测试及其对质量成本的影响？A.成本-效益分析B.实验设计作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：8385049C.统计过程控制D.控制图31、A project manager must determine the quality of an initial batch of 50,000 products.Whattechnique should be used？ABenchmarkingBStatistical samplingCFlowchartingDDesign of experiments项目经理必须确定首批 50000 个产品的质量。应该使用哪种技术？A标杆对照B统计抽样C流程图D实验设计32、To use statistical quality Control effectively,the project team should know the differencesbetweenA.Prevention and quality controlB.Attribute sampling and variables samplingC.Attribute sampling and statistical samplingD.Control limits and operational definitions要有效地使用统计学进行质量控制，项目团队应该分清以下哪两个部分的区别？A预防与质量控制B属性抽样与变量抽样C属性抽样与统计抽样D控制限制和这个限制的操作定义33、During a project managers first meeting with the project sponsors.The project managementteams learns project sponsor expects the product to have a response time of under two seconds.Which aspect of the project quality plan will address this requirement?A Performance acceptance criteriaB System outputsC Define scopeD Benchmarking在项目经理和项目发起人的第一次会议上，项目团队意识到项目发起人希望产品的反应速度在 2 秒钟以下，下列哪一项质量计划可以解决这一需求？A 性能验收标准B 系统输出C 定义范围D 标杆对照34、During testing,many projects are identified.The project manager would like to analyze theroot causes of these defects.The project manager should use which of the following tools?作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：83850410A.Scatter diagramB.Pareto chartC.Ishikawa diagramD.Run chart在测试期间发生了许多项目缺陷。项目经理希望分析这些缺陷的根本原因。项目经理应使用下列哪一项工具？A.散点图B.帕累托图C.石川图D.趋势图35、A new conference will be developed in two weeks.Last years conference experienced manyissues.However,there are no lessons learned available.The project manager of the comingconference will meet with the project team from last years conference to examine the issues.Which of the following should the project manager use during this process?A.Pareto chartB.FlowchartC.Fishbone diagramD.Affinity diagram一次新会议将在两周内召开。去年年底会议经历许多问题。但是，没有可用的经验教训。项目经理将与去年会议的项目团队开会，检查问题的根本原因。在这个过程中项目经理应使用下列哪一项？A.帕累托图B.流程图C.石川图D.亲和图36、Which of the following is an example of prevention costs?A.cost of scrap during manufacturingB.using a checklist to verify the quality of outgoing goodC.planning and executing an audit to review a suppliers quality management systemD.cost of repairing an incorrect part下列哪一项属于预防成本的范畴？A.制造过程中的废料成本B.使用核对单检查商品的质量C.规划并执行一项审计，审查供应商的质量管理规范D.修理不正确零件的成本37、A project team uses a quality tool that graphically depicts the frequency value occurringwithin a specific group.What quality tool does the team use?A.Scatter diagramB.Project histogramC.Statistical samplingD.Project check sheets作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：83850411项目团队使用一种质量工具，能用图表描绘在一个特定组内的频率，项目团队正在使用的是哪一项质量工具？A散点图B项目直方图C统计抽样D项目核对表38、During planning quality management,it is necessary to determine how the new service is tobe measured to assure the quality levels are in control.These measurements areA.ChecklistsB.Quality metricsC.Scatter diagramD.Design of experiments在规划质量管理阶段，有必要确定如何测量新服务，以确保质量水平在可控范围内。可用的测量方法是？A.核对表B.质量测量指标C.散点图D.实验设计39、A project requires several products to be completed.Specifications for one of the productsallow a maximum of 12 flaws per 200 cubic feet.This is an example of which of the following?AQuality metricsBQuality controlCProcess metricsDQuality audit某项目要求完成多项产品.其中一个产品的技术规范规定每 200 立方英尺最多允许有 12 个瑕疵.这属于下列哪一项范畴？A质量测量指标B质量控制C过程测量指标D质量审核40、Emphasizing which of the following activities has affected the most important to cost ofquality?A.preventionB.AppraisalC.MeasurementD.Rework强调下列哪一项活动对质量成本会产生最重要的影响？A.预防B.评估C.测量作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：83850412D.返工41、Which of the following accurately describes the cost incurred for fixing bugs before theproduct reaches the customer?A.AppraisalB.PreventionC.Internal failureD.External failure下列哪一项准确阐述了在产品交付客户之前用于修复缺陷所产生的成本？A.评估成本B.预防成本C.内部损失成本D.外部损失成本42、Of which part of the following is customer satisfaction?A.customer managementB.quality managementC.scope managementD.communication management客户满意度是下列哪一个部分的组成因素：A.客户管理B.质量管理C.范围管理D.沟通管理43、What benefits can quality bring to a company?A.Risk response,learning,risk monitoring,and identificationsB.Quality project,quality product and customer satisfactionC.customer satisfaction,quality risk analysis,and quantitative risk analysisD.Quality,cost reducing,and risk control质量能为公司带来什么效益？A风险应对、经验教训、风险监控和认同B优质项目、优质产品和客户满意度C客户满意度、定性风险分析和定量风险分析D质量、成本降低和风险控制44、A project is in progress and the project manager is working with the quality assurancedepartment to improve stakeholders confidence that the project will satisfy the qualitystandards.Before they can begin this process,which of the following do they need to have?A.Quality problemsB.Results of process AnalysisC.Quality auditsD.Quality management plan项目正在进展之中，项目经理正与质量保证部门一起，致力于提高相关方对项目将要满足质作业-质量管理创新 专业 高效 进取 共赢IT 管理智慧 ITNEEQ：83850413量标准的信心。在开始该过程之前，他们需要下面哪项内容？A.质量问题B.过程分析的结果C.质量审计D.质量管理计划45、During project execution,the sponsor is concerned with the projects capability to fulfill theproject deliverables specifications.Which document should the project manager review with thesponsor？AQuality management planBRisk management planCProcess improvement planDProject management plan updates在项目执行期间，发起人很担心