事件处理流程_系统XXX信息技术有限公司第1页共24页文档编号XX_113_BCP_事件处理流程_系统版本号V1.0密级内部公开版本控制编号修订人修订时间版本号修订内容说明23第2页共24页目录1引言....................................................................................................................41.1编写目的....................................................................................................41.2参考资料....................................................................................................41.3术语定义....................................................................................................42相关部门人员和职责........................................................................................43总体指引............................................................................................................54制定恢复计划....................................................................................................65应急计划的实施................................................................................................66应急计划培训、规划和演习............................................................................67应急计划修改以及评审....................................................................................78详细应急计划....................................................................................................78.1紧急事件通告............................................................................................88.1.1银行系统问题的通告........................................................................88.1.2系统故障通告....................................................................................108.1.3交易和应用类故障通告....................................................................128.1.4运营后台故障通告............................................................................138.2病毒事件处理流程..................................................................................
