I目录礼仪常识··············································································1一、礼仪概述···········································································1二、办公礼仪···········································································1三、接待礼仪···········································································2四、仪表礼仪···········································································4五、仪态礼仪——坐姿·······························································51内部资料免费交流礼仪常识一、礼仪概述1.礼仪的原则（1）宽容原则；（2）敬人原则；（3）自律原则，是礼仪的基础和出发点；（4）遵守原则，是对行为主体提出的基本要求，是人格素质的基本体现；（5）适度原则；（6）真诚原则；（7）从俗原则；（8）平等原则，平等是礼仪的核心。2.传统礼仪在中国古代，左为尊，右为次；上为尊，下为次；中为尊，偏为次。在国际交往礼仪中，以右为尊，女士优先。3.社交礼仪的特点（1）传承性；（2）民族性，礼仪反映了一个国家、一个民族的文明、文化与社会风尚；（3）差异性；（4）针对性；（5）广泛性。4.人际交往的原则（1）尊重原则；（2）真诚原则；（3）宽容原则；（4）互利合作原则；（5）理解原则，理解是成功的人际交往的必要前提；（6）平等原则；（7）信用原则。1.（单选）礼仪原则的核心是：A.宽容原则B.敬人原则C.适度原则D.平等原则二、办公礼仪（一）电话礼仪1.拨打电话一次通话时间应控制在3分钟之内，在国际上通称为“通话3分钟原则”，如果是国际电话，要考虑时差。2内部资料免费交流在一周内，周二到周四是打电话最合适的时机，周一上午和周五下午尤其不适合通话。此外，除非是紧急事情，一般以下时间不宜打电话：三餐吃饭时间；午休时间；早上8点以前...
