Udemy-2019年的工作场所学习趋势（英文）-2019.1-32页.pdf

55 Workplace Learning Trends and 5 Predictions for 2019Towards a Digital-Human WorkforceIntroductionNew digital technologies like artificial intelligence(AI)and automation tools are rapidly changing the way we work,develop products,and interact with our customers.Intelligent automation tools augment what people do at work and will redefine whats possible.As organizations navigate this complex digital transformation,learning&development(L&D)leaders are tasked with keeping employees up to speed with the ever-evolving skills ecosystem.To uncover emerging trends and predict whats required in 2019,we surveyed 400 L&D leaders to find out what theyre doing to prepare their workforce for this digital transformation.We also took a look at the hot new topics trending on our global Udemy marketplace of 24+million learners and thousands of businesses.Based on this data,here are 5 learning trends and 5 learning predictions for 2019.25LearningTrends for 20195Learning Trends for 2019Businesses are now the architects of the future of workAutomation and AI are new recruits to the workplaceTowards a digital-human workforce:Soft skills matterWhat your peers are learning:Trending skills by industryWhat the world is learning:New emerging skills by country 1324541L&D leaders fully recognize that were in the middle of the fourth industrial revolution5Organizations with a formal future of work planOrganizations with an informal future of work plan30%Source:Udemy DataOrganizations with no future of work planLearning Trends for 20195Businesses are now the architects of the future of work With the rise of automation,the world of work is experiencing the most significant job transition since the shift from agriculture to manufacturing jobs during the Industrial Revolution.By 2030,as many as 375 million workers or roughly 14 percent of the global workforcemay need to switch occupational categories as digitization,automation,and advances in artificial intelligence disrupt the world of work.1MCKINSEY GLOBAL INSTITUTE1 https:/ for Business customer Malwarebytes,a Silicon Valley cybersecurity firm,automated its quality assurance testing for software development.However,instead of laying off these employees,the company turned to online learning to quickly reskill their workforce for new programming skills required in a rapidly-changing cybersecurity industry.A computer now handles mundane testing tasks,while the up-skilled employees apply their programming knowledge to help identify errors in the companys codebase.Read more:Algorithms Are Coming for Their Jobs,So Workers Are Teaching Themselves AlgorithmsCASE EXAMPLE5Training employees for jobs that dont exist yet In our era of rapid technological change,learning&developments role is to train employees for jobs that dont exist yet.L&D must become a well-oiled“reskilling machine”and provide the tools to constantly reskill workers for new,emerging roles.Rather than hiring and firing talent,employees whose jobs are automated can be reskilled for new kinds of roles at organizations.6Learning Trends for 2019Automation and AI are new recruits to the workplace Automation and artificial intelligence(AI)are changing the nature of office work,freeing people from routine jobs and allowing them to focus on more creative,strategic,and collaborative work.The latest recruits include machines and software intelligence that they are using to bring new skills to help their people do new jobs and invent a new future for themselves and the organization.2ACCENTURE22 https:/ business process outsourcing and technology company in South Africa,is transforming its organization for the future of work.By removing the“pain and paper”of manual data capture processes,their clients enjoy better end-to-end service.However,the organizations data capture roles will be reduced over time,while jobs in project management,software development,client relationship management,and technical,business and test analysis will grow.Through their Digital Learning Academy,Silica is upskilling and reskilling employees to prepare for this digital transformation.Read more:Silicas Digital Transformation JourneyCASE EXAMPLE7Learning Trends for 201958Robotic process automation is redefining the workplaceTo see how organizations are preparing their workforce for the digital transformation,we took a look at the brand-new emerging skills popular on Udemy for Business.As organizations augment their workforce with digital tools,its not surprising that the#3 most popular brand-new emerging skill in 2019 on Udemy for Business is Robotic Process Automation(RPA).Robotic Process Automation(RPA)simply means using modern process automation tools to quickly and reliably replicate how human beings perform routine daily office work.Much in the same way that physical robots have revolutionized the manufacturing industry,software robots are now capable of having a similar impact in the office world.In addition,Alteryx,a new data science and machine learning platform,is the#2 hot new emerging skill in the workplace in 2019.With Google Cloud(#1)gaining traction in the cloud business and the new release of Angular 7(#7)for easy web app development,we also saw a surge in employees acquiring these new skills.Finally,cryptocurrency skills(#4)continue to rise in popularity.Read more:Automation Skills Your Workforce Needs TodayTop 10 emerging tech skills in the workplace 2019Google CloudAlteryxRobotic Process AutomationCryptocurrencyREST AssuredMicrosoft ADFSAngular MaterialCitrixGoogle FlutterProgressive Web App12345678910Learning Trends for 2019Source:Udemy Data59Blockchain and AI go big Advances in new artificial intelligence innovations are growing at a rapid pace.Venture-based AI startup deals in the US alone have grown from a handful to 750 startups between 2008-2017,reaching a total investment worth around$5 billion.3 As a result,70%of executives are investing more in artificial intelligence technologies than they did in 2013,according to Accenture.4 Blockchains are also on the rise and its not just in the finance industry.30%of manufacturers and retailers will rely on blockchain services to enable collaborative supply chains by 2021,predicts the IDC.5 We also took a look at what tech skills are growing the fastest in the workplace on Udemy for Business.Employees at companies are learning hot trending skills like Ethereum(private blockchains for enterprises),artificial intelligence,deep learning,and blockchain.Big data analytics and processing tools like Microsoft Power BI,Hadoop,and Informatica also top the list.Top 10 fastest-growing tech skills in the workplace 2019EthereumMicrosoft Power BIKubernetesAmazon AWSInformaticaArtificial IntelligenceHadoopReactDeep LearningBlockchain123456789103 https:/ https:/ http:/ Trends for 2019Source:Udemy DataTowards a digital-human workforce:Soft skills matter The future workplace will involve a new relationship between people and machines.In fact,according to Accenture,intelligent automation thrives when paired with people to drive better outcomes.6Far from killing jobs and creating a dehumanized future,pioneering companies are using intelligent automation to drive a newand much more productiverelationship between people and machines.7ACCENTURE36 https:/ https:/ Trends for 2019CASE EXAMPLECustomer service firm 24/7.AI reinvented itself from a call center to an AI-driven customer support experience.But as its AI technology took over simple,routine customer requests,the company trained its human workforce in critical emotional intelligence skills to handle more complex customer calls.Read more:How L&D Helped a Customer Service Firm Prepare for Digital Transformation511Organizations that foster natural human traits excel As routine jobs become more automated and we move toward a digital-human workforce,people will need to specialize in key soft skills that robots lack.We took a look at fastest-growing soft skills trending in the workplace in 2019 on Udemy for Business.The good news is humans excel in areas like conflict management,emotional intelligence,and storytellingwhich top the list of soft skills people are learning in the workplace in 2019.In fact,research shows organizations that help foster these natural human traits like collaboration and storytelling are higher-performing than those that dont,according to our recent Humanizing Learning Report.With our rapidly-evolving landscape,change management also crept up on the list of the fastest-growing soft skills in 2019.As organizations drive their digital transformation,automate their processes,and adopt new technologies,change management will play a critical role in facilitating a successful workforce transition.Read more:Humanizing Learning ReportTop 10 fastest-growing soft skills in the workplace 2019Conflict ManagementTime ManagementStress ManagementCommunication SkillsCompany CultureCustomer ServiceEmotional IntelligencePersonal ProductivityStorytellingChange Management12345678910Learning Trends for 2019Source:Udemy DataWhat your peers are learning:Trending skills by industry These are the fastest-growing skills employees are learning by industry in 2019 on Udemy for Business.4512Learning Trends for 20198 https:/ services are on the cutting edge of AI and blockchainFinancial services and business services are some of the industries on the cutting edge of adopting new technologies like blockchain,AI,data science,and machine learning,according to Spiceworks.8Business ServicesBusiness service employees are upskilling on the latest skills in AI,blockchain,and Microsoft Power BI.Financial ServicesIn financial services,while design thinking and project management(PMBOK)are important,new fast-growing skills also include programming smart contracts for blockchains(Solidity)and open source machine learning(Tensorflow).Top SkillsSharePointMicrosoft Power BIArtificial IntelligenceFinancial ModelingBlockchainTop SkillsDesign ThinkingITIL CertificationSolidityTensorFlowPMBOKLearning Trends for 2019Source:Udemy Data9 https:/ is redefining IT architectureIncorporating AI into the business also“represents a fundamental change in how IT systems are built,”according to Accenture.9 Organizations across all industries are rapidly redefining their IT architecture and adding a new layer of AI tools that allow machines to become more sophisticated.AI and machine learning also result in an unprecedented amount of data that IT infrastructures will need to process,store,and analyze.IT&Software ConsultingWhile AWS and CompTIA certifications will always be mainstays for IT learners,IT is also mastering new tech skills like data management(QlikView)and automation at scale(Jenkins).Software&TechnologyBringing apps to production faster with Kubernetes and Spring Boot are some of the skills driving software&technology industry learners.ManufacturingWhile manufacturing learners are still focused on traditional skills like lean process improvement techniques(Six Sigma Yellow Belt),todays manufacturing industry is also rapidly redefining itself with AI and data analytics skills like Deep Learning and Tableau.TypescriptCompTIA A+AWS CertificationJenkinsQlikviewTop SkillsApache KafkaSpring BootAmazon AWSCompTIA A+KubernetesSix Sigma Yellow BeltDeep LearningJIRACommunication SkillsTableauLearning Trends for 2019Source:Udemy Data515Disruption is the name of the game in consumer products and retailDisruption is the name of the game in the consumer products and retail space as new players constantly challenge major brands.Competitive plays are happening behind the scenes with new automation and data science technologies that leverage consumer insights,optimize inventories,and deliver personalized customer experiences.Expect more innovation as the bricks-and-mortar store and e-commerce merge with augmented reality and virtual reality apps coming soon to a store near you.Consumer ProductsAWS cloud,DevOps,and data science are some of the tech skills driving learning in the consumer products industry.RetailNew retail apps are changing the bricks-and-mortar shopping experience as retail technical employees upskill on hot tech skills like Kotlin(Android app programming)and Kubernetes(bringing apps to market faster).Top SkillsAmazon AWSNode.jsLeadershipDevOpsData ScienceTop SkillsSplunkKotlinKubernetesJMeterAmazon AWSLearning Trends for 2019Source:Udemy DataWhat the world is learning:New emerging skills by country 2019 Countries across the world are learning hot brand-new emerging skills like Google Flutter,Progressive Web App,and Robotic Process Automation.Google Flutter is a game-changer in mobile app development.Released in 2017,Google Flutter started to take off in 2018 and we expect it to continue to rise in 2019.Previously,mobile app developers had to create different code to run on different platforms.However,Google Flutter is a free and open-source mobile software development tool that allows you to create Android and iOS mobile apps with the same code base.Progressive Web Apps(PWA)is an emerging technology that combines the open standards of the web offered by browsers to provide the benefits of a rich mobile experience.Robotic Process Automation is also taking the world by storm as organizations automate routine office work.5516Learning Trends for 2019517Learning Trends for 2019Top 3 Emerging Tech Skills GloballyUnited Kingdom1.Google Flutter2.Progressive Web App3.CompTIA CySA+Spain1.Progressive Web App2.Google Flutter3.Rhino 3DGermany1.Shopware2.Google Flutter3.Progressive Web AppUnited States1.CompTIA CySA+2.Google Flutter3.Progressive Web AppBrazil1.Xamarin.Forms2.Google Flutter3.GodotIndia1.Google Flutter2.Robotic Process Automation3.Progressive Web AppSingapore1.Google Flutter2.Progressive Web App3.Robotic Process AutomationSource:Udemy Data5LearningPredictions for 20195Learning Predictions for 2019Personalization will drive the reskilling revolutionLearners will create communities of knowledgeChatbots will be the future personal training assistants2019 will be all about creating blended learning experiencesL&D will build the digital dream team132451920Learning Predictions for 20195Towards a Digital L&D ExperienceOrganizations are undergoing a major digital transformation on the L&D front-from AI and machine learning to chatbots.Based on our survey of 400 L&D leaders,here are our top 5 learning predictions for 2019.121Organizations that plan to add artificial intelligence,machine learning,and algorithms to personalize learning in the next few years31%Source:Udemy Data5Personalization will drive the reskilling revolutionAs organizations reskill their workforce to prepare for the future of work,personalization powered by artificial intelligence and machine learning will help drive what employees should learn next.Personalization,unified search,and recommendation engines are essential for effective content curation,according to Deloitte.“In learning and development(L&D),contextualization is the art and sc