THEDAWNOFBANKINGINTHEPOST-DIGITALERAAccentureBankingTechnologyVision20192BANKINGTECHNOLOGYVISION2019BANKINGINTHEPOST-DIGITALERAFIVETECHNOLOGYTRENDSUSHERINGBANKS,ONCEAGAIN,INTOANEWWORLDGoodtechnologydisappears.Withoutusbeingaware,itcancreatescaffoldingthatbothsupportsusinmakingbetterdecisionsandprotectsus(fromourselvesandexternalthreats).Althoughwedon’thaveself-drivingcarsyet,wedohaveadaptivecruisecontrol,blindspotmonitors,voice-controlledentertainmentsystems,lanedeparturesensorsandheads-updisplaysthatmakedrivingeasierandsaferthaneverbefore.Inthesamewaythatgoodautomotivetechnologyimprovesthedrivingexperiencewithoutintruding,bankinginnovationisbecomingincreasinglyinvisible.MobileandonlinebankinghavebecomethedominantwaysofinteractingwithbanksinmarketssuchasSoutheastAsia,wheretraditionalbranch-basedbankingneverhadachancetoreallytakehold.Considerthat74percentofThailand’sinternetusersaccessbankingservicesovermobiledevices,versusaglobalrateofjust41percent.1Wecan,therefore,begintomaketheargumentthat,despiteallthetalkofdigitaltransformation,banking—liketherestoftheworld—isenteringapost-digitalagewheretheprioritiesofthelastfewyearsarefastbecomingthetablestakesofthefuture.3BANKINGTECHNOLOGYVISION2019BANKINGINTHEPOST-DIGITALERAFAST,ANDGETTINGFASTEROfthe784bankbusinessandITexecutivesfromnearly30countriespolledinourglobalTechnologyVision2019survey,96percentsaidthatnewtechnologieshaveacceleratedtheirpaceofinnovationoverthepastthreeyears(Figure1).Somewhatsurprisingly,thisishigherthanotherdisruptedindustriessuchastravelandmedia.Itindicatesthatbankingisstartingtoseeanaccelerationindisruptionthatmaycreatematerialchangesintheindustrystructure.Forthefourpercentofbankingexecutiveswhodon’tseeinnovationacceleratingintheirbusiness,theonlyconclusionwecandrawisthattheywereeitheraheadofthegamethreeyearsagoorwillstruggletoremaincompetitiveinthefuture.Figure1.Technology’simpactonthepaceofbankingchangeDiggingalittledeeperintooursurveydata,73percentofbankingexecutivesbelievethatsocial,mob...
