DeloitteGlobalPayrollBenchmarkingSurveySponsoredbyAPAandGPMI02Executivesummary03Demographics05Operations12Outsourcing19Accuracy,efficiency,metrics24Servicedelivery35Next-gen41Employeeexperience47Contents03Surveycouldhavebeentakenthroughthelensof3levelsThreesectionscouldhavebeentakenIndividuallyDemographics(Organization,Geography,Industry,EmployeePopulationSizeandTechnology),Benchmarking(Operations,Outsourcing,Accuracy,efficiency,andmetrics)TheDeloitteGlobalPayrollBenchmarkingSurveywasopentoDeloitteclients,AmericanPayrollAssociation(APA)members,GlobalPayrollManagementInstitute(GPMI)subscribers,APACongressattendees,andotherDeloittealliancepartners.Thesurveywastakenthroughthelensofthreegeographiclevelswiththreedistinctsectionsoffered.Respondentscouldchooseanycombinationofglobal,region,andcountry.Foreachgroupingselected,respondentsweregiventheopportunitytoanswerallquestionsforeachindividualgroupingwheretheyhademployees,unlessspecifiedotherwise.Respondentscouldalsochoosetojusttakethedemographicsectionorcouldincludeoneorbothoftheothertwosections.Thisyear’ssurveyfocusedonquestionsassociatedwithpayrollacrosssevencategories.Innovation(ServiceDelivery,Next-genTechnologyandEmployeeexperience).Withinthe3distinctsections,datapointswerecapturedacross7categoriesEmployeeexperienceOutsourcingNext-genOperationsServicedeliveryDemographicsAccuracy,efficiency,andmetrics1234567DeloitteGlobalPayrollBenchmarkingSurvey|ExecutivesummaryExecutivesummaryOverviewNote:Allpercentagesingraphsareshownrelativetotherespondentsperthegivenquestion.Percentagesmaynotalwayssumto100duetorounding.GloballyRegionallyCountry04Andalthoughmanyorganizationsoutsource,theneedtoretainpayrollexpertisein-houseremainshigh.Thirtypercentofrespondentswhooutsourcereportmanualentry/loadingpayrollinputsandenteringmanualadjustmentsastwoofthemosttime-consumingaspectsofpayrollprocessing.Thegoodnewsismanualloadinginputsandimprovingaccuracylimitingtheneedforadjustmentsaretwooftheareasripefornext-generationtechnology.Leveragin...
