Gartner-2021年重要战略科技趋势-2021.1-47页 (2).pdf

Gartner 网络研讨会Gartner 为企业领导者及高管提供不可或缺的见解、咨询建议及相应工具，帮助决策者作出正确决策，实现紧要目标。1 2020 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED DISTRIBUTION提升您的参会体验向演讲人提问下载会议资料分享参会链接2 2021 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED DISTRIBUTIONConnect with Gartner2021年重要战略科技趋势Arnold GaoSr Director Analyst 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.This publication may not be reproduced or distributed in any form without Gartners prior written permission.It consists of the opinions of Gartners research organization,which should not be construed as statements of fact.While the information contained in this publication has been obtained from sources believed to be reliable,Gartner disclaims all warranties as to the accuracy,completeness or adequacy of such information.Although Gartner research may address legal and financial issues,Gartner does not provide legal or investment advice and its research should not be construed or used as such.Your access and use of this publication are governed by Gartners Usage Policy.Gartner prides itself on its reputation for independence and objectivity.Its research is produced independently by its research organization without input or influence from any third party.For further information,see“Guiding Principles on Independence and Objectivity.”2021年重要战略科技趋势高挺高级研究总监2021年1月14日4 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.分布式云网络安全网格随处运营行为互联网隐私增强计算全面体验超级自动化人工智能工程化组装式智能企业组合式创新韧性交付以人为本2021年重要战略科技趋势位置灵活5 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.以人为本6 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.以人为本Gartner战略规划假设分析师：Bart Willemsen,Brent Stewart,Frances Karamouzis 行为互联网（IoB）到2025年底，全球半数以上人口将参与至少一项IoB项目（私人、商业或政府性项目）。7 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.接收流程洞察数据行为事件处理升级降级行为事件8 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.量体温洗手戴口罩保持社交距离9 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.来源：Success in the Digital Experience Economy Requires Connecting MX,UX,CX and EX,G00720630全面体验到2024年，提供全面体验的企业机构将拥有比竞争对手高25%的客户和员工体验满意度。以人为本Gartner战略规划假设分析师：Jason Wong,Michael Chiu,Michelle Duerst,Brent Stewart,Don Scheibenreif9 2020 Gartner公司及/或其关联公司版权所有。Gartner是Gartner公司或其关联公司的注册商标。用户体验员工体验客户体验多重体验全面体验10 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.客户体验员工体验员工用户体验客户用户体验多重体验多重体验口碑传播忠诚度互动参与满意度交互全面体验11 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.全面体验式酒店服务活动系统图示例多重体验房间内的控制和应用客户体验全程数字支持用户体验直观的解决方案员工体验技术提升效率12 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.隐私增强计算到2025年，将有50%的大型企业机构采用隐私增强计算处理不受信任环境中的数据，以及多方数据分析用例。以人为本Gartner战略规划假设分析师：Bart Willemsen，Ramon Krikken13 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.基于CPU（Intel、AMD、ARM）可信的执行环境超大规模云（AWS、Azure和GCP加密计算）加密计算同态加密示例算法加密AWS：亚马逊网络服务；Azure：微软Azure；GCP：Google云端平台14 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.可识别数据隐私增强型数据同态加密安全多方计算差分隐私零知识证明数据源处理、分析AI/机器学习（ML）15 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.位置灵活16 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.Gartner战略规划假设分析师：David Smith,Ed Anderson,David Wright,Arun Chandrasekaran,David Cearley位置灵活分布式云到2025年，超过50%的企业机构将在自选的地点启用分布式云，从而实现业务模式转型。17 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.分布式云连续体公有云软件即服务平台即服务基础设施即服务分布式云种类本地公有云1 1城市社区云3 35G移动边缘云4 4物联网边缘云2 2网络边缘云5 518 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.云生态系统多云“未来的乌托邦”便携式应用和服务今天封闭的生态系统分布式云的发展路径19 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.随处运营从现在到2023年，将有40%的企业机构融合虚拟体验与物理体验，以此改善员工生产力和客户覆盖率。Gartner战略规划假设分析师：Manjunath Bhat,Tony Harvey无处不在的客户数字化员工分布式业务运营位置灵活19 2020 Gartner公司及/或其关联公司版权所有。Gartner是Gartner公司或其关联公司的注册商标。20 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.员工客户远近采用远程运营和虚拟交付21 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.随处运营全面体验网络安全网格分布式云数字化优先、远程优先分布式业务能力提高物理空间数字化程度22 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.网络安全网格到2025年，网络安全网格将支持超过一半的数字访问控制请求。Gartner战略规划假设分析师：Jay Heiser位置灵活23 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.24 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.身份取代传统的数据中心作为安全边界以可扩展、灵活、可靠的方法来控制数字资产的访问取代过时的城墙安全模式有了网络安全网格，网络真正成为网络网络安全网格带来安全访问的革命25 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.将网络安全控制扩展到各个角落基础性安全服务规则编排和决策规则执行分布式身份识别范围更广的探测和响应动态访问安全配置内容控制任何地点的任何数字资产26 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.27 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.28 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.韧性交付29 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.组装式智能企业到2023年，采用组装式策略的企业机构在新功能实施的速度方面会比竞争对手快出80%。韧性交付Gartner战略规划假设分析师：Andrew White,Gene Alvarez,Dennis Gaughan,Yefim Natis30 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.数据抓取诠释实现意图情境式响应行动成果业务决策重新组装31 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.传统数据管理传统分析传统业务应用应用组装平台应用PBC数据编织数据PBC分析PBCAPI/事件交互界面用户界面内部数据PBC即封装业务能力32 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.人工智能（AI）工程化从现在到2023年，至少有50%的IT领导者将很难推动其AI预测项目渡过概念验证阶段，发展至成熟的生产水平。韧性交付Gartner战略规划假设分析师：Erick Brethenoux33 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.安全、治理、可解释性和隐私保护计算AI工程化大规模的可持续性AI操作人工智能工程化DataOps ModelOpsDevOps34 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.35 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.ModelOps组合式AI生成式AI技术运营AI工程化：为投入生产进行工程设计自适应系统*复杂性*为组装式智能业务增加自适应能力36 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.超级自动化到2024年，企业机构可通过结合超级自动化技术与重新设计的运营流程，将运营成本降低30%。韧性交付Gartner战略规划假设分析师：Frances Karamouzis,Nicole Sturgill,Laurie Shotton,Stephanie Stoudt Hansen37 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.行业债务企业机构债务技术流程数据架构社会人才债务38 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.固定动态自动化范畴窄宽节约成本营收/盈利转型任务自动化单一工具流程自动化多种工具跨部门编排平台业务重塑生态系统自动化程度业务成果Gartner超级自动化光谱图39 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.分布式云网络安全网格随处运营行为互联网（IoB）隐私增强计算全面体验超级自动化人工智能工程化组装式智能企业组合式创新位置灵活韧性交付以人为本2021年重要战略科技趋势40 2020 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.For information,please contact your Gartner representative.Gartner相关报告推荐Top Strategic Technology Trends for 2021Brian Burke等(G00733240)Hype Cycle for Emerging Technologies,2020Brian Burke等(G00450415)Top Megatrends for 2020Nick Jones(G00466385)41 2021 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.Polling Question 1 of 1您来了解您来了解Gartner 2021年重要战略科技趋势的年重要战略科技趋势的原因是什么？原因是什么？A.开拓视野，了解最新技术趋势开拓视野，了解最新技术趋势B.希望用新的技术趋势解决已有的业务痛点希望用新的技术趋势解决已有的业务痛点C.探索如何应用新的技术趋势进行技术创新探索如何应用新的技术趋势进行技术创新D.为数字化转型提供思路为数字化转型提供思路E.为企业中长期数字化战略制定做参考为企业中长期数字化战略制定做参考How to participate in our pollingIf you are in full screen mode click EscThe poll question is on the“Vote”tab.Please click the box to make your selection.Upon voting you will see the results.Thank you!Q.Polling Question(please choose 1 answer)A.Answer B.Answer C.Answer D.Answer E.Answer 42 2021 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED DISTRIBUTION向演讲者提问Send QuestionType your question hereRESTRICTED DISTRIBUTION43 2021 Gartner,Inc.and/or its affiliates.All rights reserved.2021 Gartner conferencesView the global Gartner conference calendar at: more research-backed insights to master your role and transform your business.44 2021 Gartner,Inc.and/or its affiliates.All rights reserved.Gartner is a registered trademark of Gartner,Inc.and its affiliates.2021 年主要战略技术趋势：年主要战略技术趋势：IT 领导者不容忽视的技术趋势领导者不容忽视的技术趋势Gartner 研究从项目到产品从项目到产品:CIO 推动数字化企业转型的三大基本举措推动数字化企业转型的三大基本举措Gartner 研究设计企业架构情景，推动数字化业务发展设计企业架构情景，推动数字化业务发展Gartner 研究参考其他资源 2021 Gartner,Inc.and/or its affiliates.All rights reserved.CM_I_8457032021 年首席信息官议程:抓住这次数字化业务加速机遇探索助您在 2021 年及以后加速数字化业务的四项关键活动。Download the E-BookGartner 中文网站：http:/ 2021 Gartner,Inc.and/or its affiliates.All rights reserved.RESTRICTED DISTRIBUTION了解更多Gartner相关资讯访问更多即将上线的研讨会或观看会议回放