30Slack’sCEOonRespondingtoaGlobalPandemic76What’sYourNegotiationStrategy?53HelpingYourTeamHealHBR.ORGJuly–August2020EmergingFromtheCrısisHowtoleadthroughuncertaintyandstrengthenyourorganizationforthelonghaulResiliencycombatsuncertainty,anditstartswhereexperienceandperspectivemeet.That’swhyDeloitte������������������������������������������������������������������������������������������������������implications,responsiveleadershipandmore,all����������������������������������������������������Stayinformedatdeloitte.com/us/covid-19.���������������������������������������������������������������Resiliencystartsatunderstanding.ExperiencePerspectiveJuly–August202037SPOTLIGHTEMERGINGFROMTHECRISIS38RISKMANAGEMENTLearningfromtheFutureHowtomakerobuststrategyintimesofdeepuncertaintyJ.PeterScoblic48MANAGINGUNCERTAINTY“WhatIstheNextNormalGoingtoLookLike?”AroundtablewithfiveCEOs53PSYCHOLOGYHelpingYourTeamHealLeadersmustrecognizepeople’sgriefandassisttheminfindingmeaning.DavidKesslerContents“Organizationsdon’tjustprepareforthefuture.Theymakeit.”PAGE38COVERILLUSTRATIONSeanMcCabeGaryHershorn/GettyImagesHarvardBusinessReviewJuly–August20203July–August202086CHANGEMANAGEMENTHarnessingEverydayGeniusHowMichelingivesitsfrontlineteamsthepowertomakeadifferenceGaryHamelandMicheleZanini96PSYCHOLOGYSarcasm,Self-Deprecation,andInsideJokesAuser’sguidetohumoratworkBradBitterlyandAlisonWoodBrooks104MANAGINGYOURSELFMaketheMostofYourRelocationHowtoreapthebenefitsandlimitthecostswhenajobtakesyoufarfromhomePrithwirajChoudhury114ECONOMICS&SOCIETYFixingU.S.PoliticsWhatbusinesscan—andmust—dotorevitalizedemocracyKatherineM.GehlandMichaelE.Porter56FEATURES56TECHNOLOGYABetterWaytoOnboardAIUnderstanditasatooltoassistratherthanreplacepeople.BorisBabicetal.66LEADERSHIPANewPresc...