TheAgeofContinuousConnectionWhenyoucaninteractwithyourcustomers24/7,youneedanewbusinessmodel.48YourApproachtoHiringIsAllWrong74WhatWesternMarketersCanLearnfromChina130Cross-SiloLeadershipHBR.ORGMay–June2019“I’mworkingtomakeconnectionsofadifferentkind.”—DaveWebber,OutdoorGuideCanyonRanch������������������������������������������AtADPwe’redesigningabetterwaytowork,�������������������������������������������������������������������������������������������������������dataanddesignedforpeople.Learnmoreatdesign.adp.comADP,theADPlogo,andAlwaysDesigningforPeoplearetrademarksofADP,LLC.May–June201947SPOTLIGHTRECRUITING48HUMANRESOURCESYourApproachtoHiringIsAllWrongOutsourcingandalgorithmswon’tgetyouthepeopleyouneed.PeterCappelli56TECHNOLOGYDataScienceCan’tFixHiring(Yet)Thenewestdevelopmentinhiringisbothpromisingandworrying.PeterCappelli58TALENTMANAGEMENTExpandingthePoolHowGoldmanSachschangedthewayitrecruitsDaneE.HolmesContents“Themajorityofpeoplewhotookanewjoblastyearweren’tsearchingforone.Somebodycameandgotthem.”PAGE48PhotographbyJOHNKUCZALACOVERPHOTOGRAPHJarrenVinkHarvardBusinessReviewMay–June20197May–June2019106SUSTAINABILITYTheInvestorRevolutionShareholdersaregettingseriousaboutsustainability.RobertG.EcclesandSvetlanaKlimenko118MANAGINGPEOPLEYourWorkforceIsMoreAdaptableThanYouThinkEmployeesareeagertoembraceretraining—andcompaniesneedtoseizethisasacompetitiveopportunity.JosephB.Fuller,JudithK.Wallenstein,ManjariRaman,andAlicedeChalendar130LEADERSHIPCross-SiloLeadershipHowtocreatemorevaluebyconnectingexpertsfrominsideandoutsidetheorganizationTizianaCasciaro,AmyC.Edmondson,andSujinJang144ETHICSHowtoDesignanEthicalOrganizationAbehavioralapproachNicholasEpleyandAmitKumar63FEATURES64CUSTOMERSTheAgeofContinuousConnectionNewtechnologieshavemade24/7customerrelationshipspossible.It’stimetochangeyourbusinessmodelaccordingl...
