136Marvel’sBlockbusterMachine94DigitalDoesn’tHavetoBeDisruptive116WhenaColleagueIsGrievingHBR.ORGJuly–August2019TheAI-PoweredOrganizationThemainchallengeisn’ttechnology.It’sculture.62MarcusBuckinghamHeadofADPResearchInstitute–People+PerformanceLearnmoreaboutturningyourtalentintoperformanceatresearch.adp.comAsheadofADPResearchInstitute–People+Performance,MarcusBuckinghamiscommittedtodeliveringreliableandmethodicallysounddatathathelpspeopleperformtheirbestwork.Whenemployeesarefullyengaged,organizationsflourish.DataBasedDiscoveriesabouttheWorldofWorkPortofinosmeg.comJuly–August201941SPOTLIGHTWHITE-COLLARCRIMEContentsPhotographbySAMKAPLANCOVERILLUSTRATIONBrobelDesign42ETHICSHowtoScandal-ProofYourCompanyArigorouscompliancesystemisnotenough.PaulHealyandGeorgeSerafeim51AUDITWhereIsYourCompanyMostPronetoLapsesinIntegrity?AsimplesurveytoidentifythedangerzonesEugeneSoltes54Q&A“WeWereComingUpAgainstEverythingfromOrganizedCrimetoAngryEmployees”AconversationwithErikOsmundsen,CEOofNorskGjenvinning58BUSINESSLAWWhatI’veLearnedAboutWhite-CollarCrimeInsightsfromaformerprosecutorMaryJoWhiteRobotoncover:Flashpop/GettyImagesHarvardBusinessReviewJuly–August20195July–August2019104OPERATIONSTheOneThingYouNeedtoKnowAboutManagingFunctionsTheyrequiretheirownstrategies.RogerL.MartinandJenniferRiel116MANAGINGPEOPLEWhenaColleagueIsGrievingHowtoprovidetherightkindofsupportGianpieroPetriglieriandSallyMaitlis124CUSTOMERSTheElusiveGreenConsumerPeoplesaytheywantsustainableproducts,buttheydon’ttendtobuythem.Here’showtochangethat.KatherineWhite,DavidJ.Hardisty,andRishadHabib136INNOVATIONMarvel’sBlockbusterMachineHowthestudiobalancescontinuityandrenewalSpencerHarrison,ArneCarlsen,andMihaŠkerlavaj61FEATURES62TECHNOLOGYBuildingtheAI-PoweredOrganizationTechnologyisn’tthebiggestchallenge.Cultureis.TimFountaine,BrianMcCarthy,andTamimSaleh74INNOVATIONNimbleLeadershipWalkingthelinebetweencreativityandchaosDeborahAncona,ElaineBackman,andKateIsaacs84ENTREPRENEURSHIPTheSoulofaStart-UpCompanie...
