Harvard Business Review - 2019.07,08.pdf

13 6 Marvels Blockbuster Machine 94 Digital Doesnt Have to Be Disruptive116 When a Colleague Is GrievingHB R.O R G J uly August2019The AI-Powered OrganizationThe main challenge isnt t echnology.It s cult ure.62Marcus BuckinghamHead of ADP Research Institute People+PerformanceLearn more about turning your talent into performance at As head of ADP Research Institute People+Performance,Marcus Buckingham is committed to delivering reliable and methodically sound data that helps people perform their best work.When employees are fully engaged,organizations flourish.Data Based Discoveries about the World of WorkPJul yAugust 201 941SPOTLIGHT WHITE-COLLAR CRIMECont ent sPh o t o grap h by SA M KA PLA NCOVER ILLUSTRA TION Brobel Design42ETHICSHow t o Scandal-Pr oof Your CompanyA r i go r o us co mp l i ance s y s tem i s no t eno ugh.Pa u l H e a l y a n d G e o rg e Se ra f e i m51A UDITWher e Is Your Company Most Pr one t o Lapses in Int egr it y?A s i mp l e s ur vey to i denti fy the danger zo nesEu g e n e So l te s54Q&A“We Wer e Coming Up Against Ever yt hing fr om Or ganized Cr ime t o Angr y Employees”A co nver s ati o n wi th Er i k Os munds en,CEO o f No r s k Gjenvi nni ng58BUSIN ESS LA WWhat Ive Lear ned About Whit e-Collar Cr imeIns i ghts fr o m a fo r mer p r o s ecuto rMa ry Jo Whi teRobot on cover:Flashpop/Getty ImagesHarvard Business ReviewJul yAugust 201 9 5JulyAugust 2019104OPERA TION SThe One Thing You Need t o Know About Managing Funct ions They r equi r e thei r o wn s tr ategi es.Ro g e r L.Ma rti n a n d Je n n i f e r Ri e l116MA N A GIN G PEOPLEWhen a Colleague Is Gr ieving Ho w to p r o vi de the r i ght ki nd o f s up p o r tG i a n pi e ro Pe tri g l i e ri a n d Sa l l y Ma i tl i s124CUSTOMERSThe Elusive Gr een Consumer Peo p l e s ay they want s us tai nabl e p r o ducts,but they do nt tend to buy them.Her es ho w to change that.Ka the ri n e Whi te,Da vi d J.H a rd i sty,a n d Ri sha d H a bi b136IN N OVA TIONMar vels Blockbust er Machine Ho w the s tudi o bal ances co nti nui ty and r enewalSpe n ce r H a rri so n,Arn e Ca rl se n,a n d Mi ha ke rl a va j61FEATURES62TECHN OLOGYBuilding t he AI-Power ed Or ganizat ionTechno l o gy i s nt the bi gges t chal l enge.Cul tur e i s.Ti m Fo u n ta i n e,Bri a n McCa rthy,a n d Ta mi m Sa l e h74IN N OVA TIONNimble Leader ship Wal ki ng the l i ne between cr eati vi ty and chao sDe bo ra h An co n a,El a i n e Ba ckma n,a n d Ka te Isa a cs84EN TREPREN EURSHIPThe Soul of a St ar t-UpCo mp ani es can s us tai n thei r entr ep r eneur i al ener gy even as they gr o w.Ra n ja y G u l a ti94STRA TEGYDigit al Doesnt Have t o Be Disr upt ive The bes t r es ul ts can co me fr o m adap tati o n r ather than r ei nventi o n.Na tha n Fu rr a n d An d re w Shi pi l o vIllust rat io n by LLOYD MILLER1246 Harvard Business ReviewJul yAugust 201 9The worl d wi l l al ways need the di gi tal gl obal mi ndset you gai n at Thunderbi rd.#1Masters in ManagementTimes Higher Education/Wall Street Journal 2019Future Ready.Gl obal l y Focused.Learn more about cust omi zed degrees and Execut i ve Educat i on opport uni t i es.thunderbi rd.asu.eduThunderbi rd i s t he vanguard of gl obal l eadershi p and management educat i on f or t he Fourt h I ndust ri al Revol ut i on.Machi ne l earni ng and art i f i ci al i nt el l i gence are changi ng t he way we work and l i ve and,t o succeed,you need t o broaden your mi ndset and market abi l i t y.Choose f rom a wi de range of degree and execut i ve programs desi gned t o f i t a vari et y of f ormat s,l ocat i ons and experi ence l evel s.DARY N KU I PER SCEO,Boxed Water Is BetterMichigan has always attracted renegades,visionaries and risk-takers.Our diverse workforce,business-friendly environment and low cost of living are a few of the many reasons so many innovative startups choose to come here.If you want to start or grow your business,Michigan is the place to make it happen.Get here or get left behind.Visit michiganbusiness.org/pure-opportunityTHE STARTUP CULTURE IN MICHIGAN IS LIKENO OTHER.“”IDEA WATCHNe w R e s e a r c h a n d Eme r gi n g In s i gh t s21ORGA N IZA TION SThe Wr ong Ways t o St r engt hen Cult ur eThe thr ee mi s s tep s that thwar t many effo r ts PLUS The ki nd o f netwo r k wo men need,the futi l i ty o f venti ng abo ut the bo s s,and mo r e32DEFEN D YOUR RESEA RCHInst ant Feedback Hur t s Our Per for manceA new s tudy s ho ws that i t changes o ur behavi o r but no t fo r the better.35HOW I DID ITMat ch Gr oups CEO on Innovat ing in a Fast-Changing Indust r yAcqui s i ti o ns wer e an i mp o r tant dr i ver o f gr o wth.Ma n d y G i n sbe rgDEPARTMENTS12FROM THE EDITOR16CON TRIBUTORS160 EXECUTIVE SUMMA RIESEXPERIENCEAd vi c e a n d In s pi r a t i on147MA N A GIN G YOURSELFA Wor king Par ent s Sur vival GuideThe five bi g chal l enges and ho w to deal wi th themDa i sy Wa d e ma n Do wl i n g152CA SE STUDYWhen One Division Makes All t he Money but t he Ot her Get s All t he At t ent ionA CEO c