Cloudcomputing—Servicelevelagreement(SLA)framework—Part2:MetricmodelInformatiqueennuage—Cadredetravaildel'accordduniveaudeservice—Partie2:ModèlemétriqueINTERNATIONALSTANDARDISO/IEC19086-2ReferencenumberISO/IEC19086-2:2018(E)Firstedition2018-12©ISO/IEC2018ISO/IEC19086-2:2018(E)ii©ISO/IEC2018–AllrightsreservedCOPYRIGHTPROTECTEDDOCUMENT©ISO/IEC2018Allrightsreserved.Unlessotherwisespecified,orrequiredinthecontextofitsimplementation,nopartofthispublicationmaybereproducedorutilizedotherwiseinanyformorbyanymeans,electronicormechanical,includingphotocopying,orpostingontheinternetoranintranet,withoutpriorwrittenpermission.PermissioncanberequestedfromeitherISOattheaddressbeloworISO’smemberbodyinthecountryoftherequester.ISOcopyrightofficeCP401•Ch.deBlandonnet8CH-1214Vernier,GenevaPhone:+41227490111Fax:+41227490947Email:copyright@iso.orgWebsite:www.iso.orgPublishedinSwitzerlandISO/IEC19086-2:2018(E)Foreword........................................................................................................................................................................................................................................ivIntroduction..................................................................................................................................................................................................................................v1Scope.................................................................................................................................................................................................................................12Normativereferences......................................................................................................................................................................................13Termsanddefinitions........................................................................................................................................................
