_MNL_22-1995.pdf

Guiding Principles for Application Jacl P Pekar Total Quality Management:Guiding Principles for Application Jack P.Pekar ASTM Manual Series:MNL 22 ASTM Publication Code Number(PCN)28-022095-34 1916 Race Street Philadelphia,PA 19103 Library of Congress Cataloging-in-Publication Data Pekar,Jack P.,1940-Total quality management:guiding principles for application/Jack P.Pekar.p.cm.-(ASTM manual series;MNL 22)Includes bibliographical references and index.ISBN 0-8031-2062-1 1.Total quality management.I.lqtle.II.Series.HD62.15.P46 1995 658.562c20 95-12661 CIP Copyright 1995 AMERICAN SOCIETY FOR TESTING AND MATERIALS,Philadelphia,PA.All rights reserved.This material may not be reproduced or copied,in whole or in part,in any printed,mechanical,electronic,film,or other distribution and storage media,without the written consent of the publisher.Photocopy Rights Authorization to photocopy items for internal or personal use,or the internal or personal use of specific clients,is granted by the AMERICAN SOCIETY FOR TESTING AND MATE-RIALS for users registered with the Copyright Clearance Center(CCC)Transactional Reporting Service,provided that the base fee of$2.50 per copy,plus$0.50 per page is paid directly to CCC,222 Rosewood Dr.,Danvers,MA 01923;Phone:(508)750-8400;Fax:(508)750-4744.For those organizations that have been granted a photocopy license by CCC,a separate system of payment has been arranged.The fee code for users of the Transac-tional Reporting Service is 0-8031-2062-1$2.50+.50.NOTE:This manual does not purport to address(all of)the safety problems associated with its use.It is the responsibility of the user of this manual to establish appropriate safety and health practices and determine the applicability of regulatory limitations prior to use.Printed in Philadelphia,PA June 1995 Foreword Committee F16 on Fasteners is very concerned with the Fastener Quality Assurance Act(FQA)of 1990,which is expected to be implemented in 1995.F16 is comprised of fastener manufacturers,users,and distributors,all of whom have a large stake in this law.As a consequence,F16 requested and sponsored me to write a manual that would show our members how to comply with the law and remain competitive.But this book goes beyond assisting those in the fastener industry to cope with the FQA.It can be of benefit to any industry or enterprise because it is about total quality manage-ment(TQM).This book was written so that others may share what I have learned during my 30 years in the quality profession.It is a book that presents principles and guidelines that,when applied,can be used to develop and implement a total quality management system.Today,more than ever,we in the business community face challenges at every turn from every corner of the world.Those businesses that survive will be those that demonstrate leadership and innovation and listen to the voices of their customers.Those who practice the teachings in this book have a better chance than most to achieve success.They may find the journey difficult and cluttered with obstacles that impede their progress,but,if they are true leaders,their message will be heard.They must not and will not be discouraged for they must lead us to and through the new global market.Acknowledgment I wish to thank all those who helped provide background information for this book.The list includes companies Ive worked for past and present,people I worked with in the past,those with whom I currently work,and family members.There are a few whom I wish to give special thanks.I could not have completed my manuscript with-out my very talented administrative assistant,LaVerne Craven.The topics on futuris-tic quality planning and supplier partnerships are in large part an adaptation of pro-grams developed in concert with my manager,Gary Fitzgerald,Kennametals MWM Quality Manager.But most of all,I want to thank my wife,Liz,for all the encourage-ment I received while writing and editing this book.It took considerable time away from our personal life,but she never complained because she saw the value this work would provide to those who accept the challenge it presents.Contents Introduction vii PART 1:MANAGEMENTS RESPONSIBILITY Chapter lmManagements Role Chapter 2Strategic Planning Chapter 3Continuous Improvement 3 9 21 PART 2:QUALITY ORGANIZATION FUNCTION Chapter 4-Quality Systems Chapter 5Quality Reporting Chapter 6-Supplier Qualification 31 37 40 PART 3:STATISTICAL QUALITY CONTROL Chapter 7Statistical Quality Control 47 PART 4:THE QUALITY ASSURANCE MANUAL Introduction to Part 4:The Quality Assurance Manual Chapter 8mManufacturing Company Quality Assurance Manual Chapter 9Service Industry Quality Assurance Manual Chapter 10Distributor Industry Quality Assurance Manual 57 59 63 67 PART 5:FASTENER QUALITY ASSURANCE ACT Chapter l 1-Public Law 101-592 73 APPENDICES Appendix A-ASTM Standards F 1469,F 1470,and F 1503 Appendix B-IFI Standards IFI-139 and IFI-140 Appendix C-Public Law 101-592-Fastener Quality Act Appendix