2023年沃尔玛培训体系2.docx

Training StoreTrainingCoordinator 培训 店內培训调跟员 Chapter2In-StoreTrainingCoordinator WorkingProcedure 店内培训调跟员义务次第章2第 StoreTrainingCoordinatorJobDescription1. 店内培训调跟员义务描绘 ResponsibleforallOrganization,coordinationandfollowing-upofstore training 双方面担负商场培训义务的构造、协谐跟跟进 Orientation30-60-901.1 天的培训；30/60/90新员工入职培训及员工入职 Followupon-the-jobtrainingofnewassociatesandtransferredassociates, collect1.2 andkeeptrainingmatrix. 跟进新员工、转人员工现场义务培训及培训方法的搜集存档； Dotheannualneedsassessmentjobandmaketheretrainingplan.1.3 进展员工年度现场义务测试及再培训方案的制订； MaketheVendortraininginvestigation,beacoordinatorandfollowingup it.1.4 进展供应商培训考察跟供应商培训的调跟及跟进； Conductthetrainingneedssurvey,decidethetrainingarticleandcarry outthe1.5 specifictraining. 进展培训需要考察，制订培训主题，构造专题培训； Establishandmanagethesponsorprogram;conductthetrainthetrainer class.1.6 员工指点步队的树破跟治理及培训培训员课程讲解； 03/28/13-Confidential-Wal-MartChinaCO.,LTD. 50Page1of-秘密-沃尔玛中国 Training StoreTrainingCoordinator 培训 店內培训调跟员 Coordinateandfollowupstoremanagementtraining.1.7 调跟跟进商场治理层培训； FollowupMTtraining.1.8 跟进见习治理人员培训； CoordinatetheoperationstrainingforHomeOfficeassociates.1.9 调跟总部各局部的营运常识培训； Coordinatenewstoreassociatestraining.1.10 调新店共事培训需要培训的相干状况； Vendorpromotionagenttraining.1.11 供应商促销员培训； tandmanagementandmanagementtrainingrecords‘managemen 1.12Non- maintenance. 员工、治理层培训档案的治理及保护。 03/28/13-Confidential-Wal-MartChinaCO.,LTD. 50Page2of-秘密-沃尔玛中国 Training StoreTrainingCoordinator 培训 店內培训调跟员 Orientation30-60-90process2. 入职培训义务流程30/60/90 length:7-8hoursOrientationdayone2.1 入职第一天培训小时7-8时長： Basicprocess2.1.1 全然流程： -MartToday,Culturedifference video),Wal yourstore)‖ video) shiftschedule,uniform,badge,trainingmatrixandhandbook(forfull-time 沃尔玛召唤、标语、欢迎新共事 开场预备义务自我介紹、认 识新同 政策讲解 、昔日沃尔玛、文明介紹)看汗青及文明录象(沃尔玛历 史事 发放商场信息 知几多多〞 副总帶領新共事巡店、总治理巡視 商场 一瞬间的魔力看主顾效能培训 一切天子的马〞看防損常识培训 )全人员(发放排班表、工服、工牌、培训方法、员工手冊 疑咨询 解答 結束 工 Remarks2.1.2 本卷须知： Theremustbeabreakeveryotherhourandonehourlunchtimeduring Orientationdayone. 训时期应包含一小时的午餐时刻跟適当的苏息时刻 03/28/13-Confidential-Wal-MartChinaCO.,LTD. 50Page3of-秘密-沃尔玛中国 Training StoreTrainingCoordinator 培训 店內培训调跟员 Youcanhandoutassociatehandbookstonewpart-timeassociatesfor referenceduringlunchtime. 对于兼人员工可在午餐终了后发放员工手冊以供参考 Orientationdayoneshouldincludebutnotlimittotheabovecontents. 培训內容应包含但不限于以上局部，可自行做照应调停 Preparation2.1.3 预备 Confirmthenewassociatestrainingtime,headcountanddepartment with R&A. 与聘请组断定新员工入职培训时刻、新员工人数及新员工所属部 门。 ContactLPsponsor,lethimknowthetrainingtime,location, headcountin ordertomakehimconvenienttopreparetrainingcontentandsafety handbooks. 联系防损部员工指点，告诉其防损常识培训时刻、培训所在、新员工 人数，以便利其预备培训内容及平安手册。 Sharetheinformationofnewassociates ‘orientationdayoneandinvite the managementtoattendit. ，约请各级治理层参加。)如在商场治理层聚首(分享新员工入职信息 MakesureaDGMondutytoguidethenewassociatestotourinstore. 断定一名当班副总，与其商討新员工巡店状况。 Checknewassociatesnamelist,confirmhowmanypeopleneedto have cashiertrainingandtheirnames,contactCSMwhoisresponsiblefor the trainingtodeterminethetrainingshiftorder,locationandsponsor. Prepare thecashiertrainingattendancesheetandremindCSMtoprepare cashier trainingmatrix.(Thisstepneedn‘ttocarriedoutifthereisnospecific requirementinastore). Wal-MartChinaCO.,LTD.03/28/13-Confidential- 沃尔玛中国50Page4of-秘密- Training StoreTrainingCoordinator 培训 店內培训调跟员 核对新员工名单，断定需参加收银培训人数及人员名单，与前台担负 联系，独特断定培训班次、培训所在及培训指点。同时CSM培训的 視该(预备收银员培训方法。CSM预备收银培训签到表，并提示前台 店能否于如今布置收银培训而定) Forthenewassociateswhoneedn ‘ttohavecashiertraining,youshould contacttherelativedepartments,letthemknowwhentheassociateswill ortonduty,getwellknownthenewassociatesworkshiftscheduleand rep thesponsorondutythatday. 对于无需参加收银培训的新员工，与相干局部联系，告诉新员工到部 门的日期，理解新员工当日的排班及其培训指点。 Contactassociatecanteensupervisor,lethimknowthenumberofnew associatesarrivingandthelunchhour. 联系员工餐厅担负人，告诉新员工人数及就餐时刻。 :预备如下材料Preparethefollowingstuff Attendancesheet 签到表 Confirmationsheetofassociatehandbook 员工手冊签收表 Uniformapplicationform 礼服央求单 Lockerapplicationform 工衣柜央求单 Lunchapplicationform 临时用餐央求单 03/28/13-Confidential-Wal-MartChinaCO.,LTD. 50Page5of-秘密-沃尔玛中国 Training StoreTrainingCoordinator 培训 店內培训调跟员 Orientationguide 入职培训导向 Howmuchdoyouknowaboutyourstore 理解你的商场 Trainingmatrix 员工培训方法 有效于全(员工手册Associatehandbook(forfull-timeassociateonly) )人员工 预备如下物品：Preparethefollowingthings TV/Videomachine 录像机/电视 Projector 幻灯机 Transparencies 投影胶片 Deskandchairs 桌椅 PlasticCups 水杯 Videotape 录像带： hebeginningandthedifference 创业与特不–汗青文明 ‖T―HistorytureCul-- ―Themagicofablink‖CustomerService-- 瞬间刻的魔力–主顾效能 03/28/13-Confidential-Wal-MartChinaCO.,LTD. 50Page6of-秘密-沃尔玛中国 Training StoreTrainingCoordinator 培训 店內培训调跟员 ―Allkings‘horses‖LossPrevention-- 一切天子的马–防损常识 Begin2.1.4 开场 Startyourtrainingwithsmileandenthusiasm.Nomatterhowmany times youhavehad,forthenewassociates,thecontentoftheorientationis fresh knowledge. 浅笑跟热忱开场你的培训，不管你已经讲过几多屡次异样的内容，对于 新员工来讲，全然上新常识。 TakingpartintheOrientat