选词填空(六)如何礼貌打电话+教育故事+情感交流A[2023·江西改编]skillsayagainpolitesmiletheywheredifferentsimpleputHowyouspeakonthetelephoneisveryimportant.Ifyouusegoodtelephone1.,thecallerwillbehappy.Ifnot,theymaynotwanttodealwith(打交道)youoryourcompany2..First,makesureyouanswerthecallformally(正式地),givingyournameandthenameofyourcompany.Thiswillletthecallerknowthatyouareprofessional.Youshouldalsoremember3.asyouspeak,anduseafriendlytone(语调).Ifyousoundboredortoobusy,thecallerwillthinkyouare4..Yourchoiceofwordscanmakeabig5.,too.Forexample,ifyouhavenotheardwhatacaller6.,itismuchmorepolitetosay“I’msorry.Couldyousaythatagain,please?”thanto7.say“What?”Si...
