2023年移动通信客户服务省中心.docx

广东移动通信客户效劳省中心 广东移动通信客户效劳省中心工程建议书 广东移动通信客户效劳省中心 工程建议书 XX市xx计算二零零零年五月 第1页 广东移动通信客户效劳省中心工程建议书 目录 第1章、系统结构·······················································································································································51.1、业务组织结构··········································································································································6 1.1.1、省效劳质量监督检查及国际漫游效劳中心·················································错误。未定义书签。 1.2、系统网络结构··········································································································································71.2.1、省效劳质量监督检查及国际漫游效劳中心·················································错误。未定义书签。第2章、系统功能·······················································································································································82.1、总体要求··················································································································································82.2、省效劳质量监督检查及国际漫游效劳中心························································错误。未定义书签。 2.2.1、数据处理········································································································································20232.2.2、统计分析········································································································································112.2.3、资料查询········································································································································112.2.4、效劳监督········································································································································112.2.5、国内漫游效劳································································································································112.2.6、国际漫游效劳································································································································112.2.7、用户调查········································································································································122.2.8、数据传输········································································································································122.2.9、智能排队机集中监视问问············································································································122.2.2023、远程质检······································································································································12第3章、系统硬件设备要求····································································································································123.1、省质量监督检查及国际漫游效劳中心································································································123.1.1、总体要求········································································································································123.1.2、数据库效劳器································································································································143.1.3、通信效劳器····································································································································143.1.4、web效劳器·····································································································································143.1.5、防火墙············································································································································143.1.6、其他相关设备································································································································153.2、省中心模块划分····································································································································163.2.1、数据传输处理模块························································································································163.2.2、数据统计分析模块························································································································163.2.3、质量监督检查模块························································································································173.2.4、国际漫游受理模块························································································································173.2.5、智能排队机及话务集中监视模块·································································································183.3、接口标准················································································································································183.3.1、省中心系统与部中心系统的接口·································································································183.3.2、地市客服系统与省中心系统的接口·····························································································19第4章、系统性能要求················